'Just Between Us Bots..... '

Today I heard the future of human communication
on my radio, as spoken by a human from the past.

The discussion was about access to banking
where the spokesman for the past said
to a fellow customer, or maybe a banker,
'in future my bot will be talking to your bot',
the programme rushed past what these bots
might say to each other, or respond to,
and what the humans who initiated the bots
might gain from the bots' engagement.

In a later programme a similarly detached
management had been applied to the care
of a child who was severely handicapped.
The family had a social worker 'on call'.
But the only detailed direct access
the family had to the social worker was a zoom call
with the social worker at a time dictated to them
by the management, who withheld all paperwork
from the family involved and was on the end
of a telephone they could leave messages on.
Where the manager would not ring them back.

When management keep their distance
via technology and says 'It is all very new,
the system has yet to bed down.'.
Users of the system will know to disbelieve them.